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How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott

  • Scott Tillema
  • Nov 2, 2023
  • 1 min read

Updated: Nov 5, 2023


Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse.

You’ll Learn:

  1. Two powerful skills to help you connect with anyone

  2. A handy strategy to get people to listen in closely

  3. What people want to hear during emotional conversations

About Scott

Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective.

He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership.

Resources Mentioned

  • Book: Influence: The Psychology of Persuasion by Robert Cialdini

  • Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro

  • TED Talk: “Your body language may shape who you are” by Amy Cuddy

  • Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen



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